Markets and user needs never cease to change, so why should your digital infrastructure stay static once it’s deployed? Our continuous improvement and support services provide ongoing operational and technical development to ensure the success of your digital transformation project through the roll-out phase and beyond.
Once a web app has been designed and developed, it’s important to consider your plan for rolling it out and how you’ll approach improving and supporting the app going forward.
We can support you in both areas. Firstly, we’ll help you identify the staff members and internal roles required to make the roll-out a success, both at launch, and as it continues to be adopted across the organisation. Secondly, we can work with you to instigate a continuous improvement program (CIP), facilitating the evolution of your product to ensure it continues to meet the evolving needs of the market and its users.
We take a long view when measuring the success of digital transformation projects and encourage clients to measure against carefully chosen KPIs over the duration of three, six, and twelve months, using a variety of data tracking tools.
Our review, consultancy and support services help you understand what the data collected during this period means and aims to draw out valuable information about how the introduction of the product has impacted users productivity and workflow. Additionally, this data can help define where additional investment in your product will make the most return, should you wish to instigate a CIP. Components within this phase may include:
We offer first and second line support services which can cover everything from user queries such as how to upload assets, all the way through to disaster recovery. This will include access to our help desk where your account manager or technical contact will be available, whatever the query.
Our support services are also able to monitor your product twenty-four hours a day, flagging up and quickly adapting to anomalies, such as demand spikes or unexpected downtime, giving you peace of mind.