Continuous improvement and support

Markets and user needs never cease to change, so why should your digital infrastructure stay static once it’s deployed? Our continuous improvement and support services provide ongoing operational and technical development to ensure the success of your digital transformation project through the roll-out phase and beyond.

People look at a screen and discuss the layout of the website displayed on it
A calculated approach is taken pre-launch to ensure the on-boarding process is as smooth as possible.

Tell me more

Once a web app has been designed and developed, it’s important to consider your plan for rolling it out and how you’ll approach improving and supporting the app going forward.

We can support you in both areas. Firstly, we’ll help you identify the staff members and internal roles required to make the roll-out a success, both at launch, and as it continues to be adopted across the organisation. Secondly, we can work with you to instigate a continuous improvement program (CIP), facilitating the evolution of your product to ensure it continues to meet the evolving needs of the market and its users.

How do we measure the success of the project?

We take a long view when measuring the success of digital transformation projects and encourage clients to measure against carefully chosen KPIs over the duration of three, six, and twelve months, using a variety of data tracking tools.

Our review, consultancy and support services help you understand what the data collected during this period means and aims to draw out valuable information about how the introduction of the product has impacted users productivity and workflow. Additionally, this data can help define where additional investment in your product will make the most return, should you wish to instigate a CIP. Components within this phase may include:

  • User testing and product review – Organisation and facilitation of workshops to ensure the product is performing as planned for end-users
  • Launch and staff roll-out strategy – Planning, resourcing, and execution to ensure a smooth and controlled launch
  • Continuous improvement program (CIP) – An extended, iterative approach to development that utilises ongoing user feedback to refresh and improve the product
  • Data migration and management – Provision of technology services to help transport data securely and efficiently between platforms or systems
  • Security and governance – Advice and guidance on your digital transformation project and organisational change
Two people work at a laptop during the Browser JAMS 2018 event
A team member uses an Apple ipad for testing a website
Two people take part in a web app development meeting at a computer

What technical support will we get?

We offer first and second line support services which can cover everything from user queries such as how to upload assets, all the way through to disaster recovery. This will include access to our help desk where your account manager or technical contact will be available, whatever the query.

Our support services are also able to monitor your product twenty-four hours a day, flagging up and quickly adapting to anomalies, such as demand spikes or unexpected downtime, giving you peace of mind.

A developer codes a web application on a laptop
Continuous development of your web app allows it to adapt to changes in market and user needs.

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