Quality is vital to Browser because we value our customers. We strive to provide our with products and services which meet or exceed their expectations. We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

  • Regular gathering and monitoring of customer feedback
  • Continual performance updates internally
  • Selection and performance monitoring of suppliers against set criteria
  • Training and development for our employees
  • Regular audit of our internal processes
  • Measurable quality objectives which reflect our business aims
  • Management reviews of audit results, customer feedback and complaints
  • The policy will be monitored and reviewed annually by Julian Morency
  • Staff will be updated annually regarding our quality management policy

Additionally, we provide our customers with a dedicated manager to ensure that our clients have a direct contact point with Browser (both pre and post implementation) to discuss any issues surrounding quality or services or solutions.

Browser aspires to score 12 out of 12 on the Joel Test for all projects. The Joel Test is an industry-standard metric for determining the quality of a software development team. More information can be found here: The Joel Test.